Q: May i know the security and trustworthy of this online payment system?

It is the same Online Payment Gateway System currently provided by many licensed Financial Institution. For that reason, stores can be certain of our security and database management. Besides, we complies with PCI Data Security Standard and Malaysia Payment System Act.

Q. Do I need to pay for bank or card company fees in additional of this online transaction fee?

No. The online transaction fee is inclusive of the bank and card company charges.

Q. Do this online payment accept debit card?

We cannot process Visa and MasterCard debit card, etc at the moment.

Q. Can I apply iPay88 service if without any bank account in Malaysia?

Yes, but only limited to Online Debiting Service and E-Wallet service. Transfer fee applied.

Q. Can this online payment gateway support or accept prepaid Visa card & MasterCard?

Yes. we did.

Q. How do I need receive payment from this online payment gateway?

The payout will be reimbursed via cheque deposit or online fund transfer into merchant dedicated bank account. Additional charges (by bank) applied for online fund transfer if any.

Q. Do I need to pay extra if I choose more than one payment options?

Q. Any minimum payout amount?

There is a minimum payout for settlement with amount of MYR 100.00. If the weekly settlement sum (after deducting the transaction fee) is lower than the minimum payout amount, we will hold the payout until next payout.

Q. May i know is there any single transaction limitation?

Every merchant account only allowed processing certain amount (in MYR) in every single transaction to minimize the risk. Single transaction limit may vary from merchant to merchant, based on the merchant's business setup, business modal, etc.

Q. Can I request online payment admin site to cancel a transaction or refund to customer?

Merchant is allowed to refund particular transaction to the customer and cancel particular transaction by inform us to do so. Transaction fee and other fees are not applied here.

Q. What is chargeback?

Chargeback is the forced reversal of a transaction by your customer's card issuer. Chargebacks are raised when we receive notification from our bank that your customer's card issuer has received a 'notice of dispute' from your customer.

All items or products which consist of hardware and software purchased through Aciliit Solutions Sdn Bhd are not returnable and refundable except for entitled warranty period legally implied by Aciliit Solutions Sdn Bhd.. No returns or guarantee issue will be accepted except for the reasonable conditions.

The product(s) will be inspected or investigated upon receipt and necessary terms and conditions. All returns must be in good condition and all original packaging (including Invoice or Delivery Order or Packing List) must be in place.

We are always here to assist for your enquiries. If you have questions, please do not hesitate to contact us through the contact details provided at our portal.

• All warranty issue must be received in writing as per the deadlines indicated.
• Postal mail and fax notifications are acceptable.
• Phone and email requests WILL NOT constitute acceptance of any cancellation.